Privacy policy

Privacy Policy

Hoor Textile operates this online store, shipping products from Faisalabad, Punjab, Pakistan, primarily to customers in New York State and other parts of the United States. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By visiting or making a purchase on our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or shop with us, we may collect the following:

Contact information: name, email address, phone number, shipping and billing address

Order information: items purchased, order value, order history

Payment information: we currently accept payment via direct bank transfer. We do not store your full bank account details on our servers; transfer details are exchanged directly for the purpose of completing your order

Device and browsing information: IP address, browser type, pages viewed, time spent on pages, referring website, collected automatically through cookies and similar technologies

Communications: messages you send us via email, WhatsApp, SMS, live chat, or contact forms

Reviews: your name, email, and any content (including photos) you submit through our product reviews feature

2. How We Use Your Information

To process, fulfill, and ship your orders

To communicate with you about your order, including shipping updates

To respond to customer service inquiries

To send marketing messages via email, SMS, or WhatsApp — only if you have opted in

To display product reviews submitted by customers

To improve our website, products, and customer experience

To detect and prevent fraud

To run and measure the performance of advertising campaigns

3. Cookies and Tracking Technologies

Our store, built on Shopify, uses cookies and similar tracking technologies to operate the site (e.g., shopping cart functionality) and to understand how visitors use our store. These include:

Essential cookies: required for core store functions like your shopping cart and checkout, set automatically by Shopify

Analytics cookies: Google Analytics, used to understand website traffic and visitor behavior

Advertising cookies: Meta (Facebook/Instagram) Pixel and Google Ads, used to show you relevant ads on Facebook, Instagram, and Google, and to measure ad performance

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website, including your ability to complete a purchase.

4. Sharing Your Information

We do not sell your personal information. We share information only with the following categories of third parties, solely to operate our store and serve you:

Shopify: our e-commerce platform provider, which hosts our store and processes order data

Meta Platforms, Inc. (Facebook/Instagram): for advertising and analytics via Meta Pixel

Google LLC: for website analytics and advertising via Google Analytics/Google Ads

WhatsApp/SMS marketing service providers: to send order updates and marketing messages you've opted into

Product review app provider: to collect and display customer reviews

Other Shopify apps: installed on our store to help us manage operations and improve your shopping experience

Shipping/courier partners: to deliver your order from Pakistan to your address

These third parties only receive the information necessary to perform their function and are subject to their own privacy policies.

5. SMS and WhatsApp Marketing

If you opt in to receive SMS or WhatsApp messages from us, you consent to receive order updates and/or promotional messages. Message and data rates may apply. You can opt out at any time by replying "STOP" or by contacting us directly at the email below.

6. International Data Transfer

Our store operates from Pakistan while primarily serving customers in the United States, including New York State.

By using our store, you understand that your information will be transferred to, stored, and processed in Pakistan and other countries where our service providers (such as Shopify, Meta, and Google) operate, which may have different data protection laws than your home country.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information

Opt out of marketing communications at any time

Opt out of the use of your information for targeted advertising (Meta/Google) by adjusting your ad preferences with those platforms or contacting us

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

Our store is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Data Security

We take reasonable measures to protect your personal information, and rely on Shopify's secure, PCI-compliant infrastructure for hosting our store. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date.